Replyline

For UK plumbers, heating engineers, electricians and roofers

Win the jobs you're currently missing.

Every missed call, text, email, WhatsApp and Instagram or Facebook DM lands in one list. Replyline texts back the calls you can't answer, chases the quotes nobody replied to, and tells you each morning exactly who to get back to.

Opening soon to UK trades. Join the early list and be first in.

Free to join. We'll only email you about the launch. See our privacy policy.

See how it works ↓

Everything between “new enquiry” and “job booked”

Missed call → texted back
“Hi, it's Hughes Plumbing — sorry we missed your call! Reply with what you need…”
Sent seconds after the call
ReplyCall back

Missed calls, texted back

Can't answer? Mobile callers get a friendly text within seconds, and everyone lands in your list.

Follow-up due
“Hi Tom, just following up on your bathroom refit quote…”
ApproveEdit

Quotes chased, not forgotten

Record a quote and get told when to chase it. Follow-ups stop the moment they reply.

AI draft — check before sending
“We can fit the new tap for £120 on Friday.”
Price not confirmed by you
EditDiscard

Drafts you can trust

AI replies that flag any price, link or promise you haven't confirmed.

Reminder scheduled
Boiler service, Thu 10:00
Customer reminded Wed 10:00
ViewReschedule

Fewer no-shows

Confirmations and reminders at the right local time, every time.

Built for the trades

Also works for estate agents & property services, consultants & coaches, recruitment & staffing and marketing agencies & b2b.

Missed-call text-back

Can't get to the phone? They still hear from you

When you're up a ladder or under a sink, callers you miss on a mobile are texted back within seconds — so they don't ring the next trader. Landline callers can't receive texts, so they go on your call-back list instead. Every reply lands on the enquiry, ready when you are. Customers keep calling your usual number.

HP
Hughes Plumbing
Missed call · 09:41
Hi, it's Hughes Plumbing. Sorry we missed your call! Reply with what you need and we'll get back to you shortly.
Hi! Outside drain is blocked and overflowing. Could someone come tomorrow?
No problem Dan, we can come tomorrow between 9 and 11. See you then!
New enquiry from a missed call
Dan Price · blocked drain · replied by text
OpenBook visit

Capture and reply

Every enquiry in one place, wherever it came from

Website forms, emails, texts, WhatsApp and Instagram or Facebook DMs from people who saw your posts all land in one list. Every enquiry is acknowledged straight away. Draft the real reply with AI when you're ready: it only uses the prices and services you've given it.

Enquiries 3 new
  • Priya Shah
    Leaking radiator valve
    2 min ago
  • Tom Hughes
    Bathroom refit quote
    Yesterday
  • Ellie Ward
    Boiler service
    Mon
Acknowledgement sent
“Hi Priya, thanks for getting in touch about the radiator valve. We'll come back to you shortly.”
ViewUndo not needed

Follow up

Follow up without the awkwardness

Friendly nudges go out after two business days, inside your opening hours. When the customer replies, books or asks you to stop, the sequence stops too.

Bathroom refit quote · Tom Hughes
  1. Enquiry acknowledged
    Mon 09:02
  2. Follow-up after 2 business days
    Wed 09:00
  3. Customer replied
    Wed 14:37
  4. Final follow-up
    Cancelled — they replied

Chase today

Know exactly who to chase this morning

One list ranks who's waiting on you, which quotes have gone quiet and which jobs are worth the most. See what you've won this month, and what came back only because Replyline texted or followed up. Every figure comes from values you've entered, never guesses.

Weekly prospect report
Monday 08:00
12
New enquiries
2
Waiting on you
4
Booked
Website form7
Phone3
Referral2
Suggested next step
Marcus Lee has been quiet for 9 days — follow up or close it.
OpenLater

Careful by default

Your customers' details are separated from every other business at the database level. Nothing goes out without your say-so unless you choose it, and opt-outs are honoured everywhere, immediately.

How we handle your data
You approve before anything sends
Data isolated per business
Email and text opt-outs honoured instantly
UK GDPR export and erasure tools
AI flags any price you haven't listed
Your data never sold

Choose the right plan

MonthlyYearly2 months free

Just you

Starter

For sole traders who want nothing to slip through the cracks.

£29/ month

billed monthly, cancel any time

Join the early list
  • 1 user
  • Enquiry dashboard and contact records
  • Website enquiry form and CSV import
  • Missed-call text-back and two-way texting (50 texts / month)
  • Chase today list, quotes and job values
  • Editable email templates with AI-assisted drafts
  • Acknowledgement emails and a basic appointment reminder
  • Weekly prospect summary
  • 100 AI drafts / month
Most popular

Up to 5 people

Growth

For established businesses that follow up every time.

£79/ month

billed monthly, cancel any time

Join the early list

Everything in Starter, plus:

  • Up to 5 users
  • Automated follow-up sequences that stop when the customer replies
  • Inbound email capture
  • Two-way texting and SMS reminders (300 texts / month)
  • WhatsApp enquiries
  • Multiple appointment reminders
  • Custom workflow rules
  • Automation history and failure alerts
  • 600 AI drafts / month

Up to 15 people

Pro

For busy teams and small agencies.

£199/ month

billed monthly, cancel any time

Join the early list

Everything in Growth, plus:

  • Up to 15 users
  • Team assignment and workload view
  • Automation monitoring
  • Priority support
  • 1,000 texts / month
  • 2,500 AI drafts / month

Prices exclude VAT. 14-day free trial of Growth, no card needed.

Compare every feature

Out of the box

What changes in your first week

Seconds

to text back a call you couldn't answer

2 days

until a polite follow-up, in business hours

1 day

before each visit, your customer is reminded

0

messages sent without your approval, unless you choose

Default settings. You can change every one of them.

Join the early list